On one occasion I had a fully plated meal,served but the fish was still rock solid frozen, no idea how someone could actually put a dish together and not notice a fully frozen piece of fish. If the kitchen had taken an order for four meals the server would bring three and inform at the point of serving the meal that plate four would not be served as they had run out of food no alternative would be offered at any point.
Most orders taken had no correlation with what would arrive at the table. Another would be that I asked for ice in a drink and was told there was none in the hotel, 30 mins later the one particular team member was asked by another guest and somehow made the effort to get it from another bar. A good and practical example would be me asking for two beers, being told I could only get one as another guest will be asking for one and “the level” restaurant only had two that evening. Food in the main restaurant presented us with an odour that was less than pleasant! Frankly, Foul! There is a real shortage of “stuff” plates, salt, pepper, butter etc… the worst thing of all is the care shown by some of the people.
Make it fair for everyone! Rooms were ok, not worth the price paid though. I would stop this if I were manager and encourage people just to be conventional with a cup from the bar. Start again…… Beach is amazing, enough sun loungers, pool is decent apart from the acceptance of guests with what almost looks like barrels instead of cups getting them filled at the pool bar. The chef cooked it himself as he had promised to. Day two was better as we were given lobster as a sweetener. We went for dinner at 8.15pm and left at 10.30pm with no food. We arrived in the evening, four people with two rooms on “the Level”.
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